Dispatcher

[Company Name] is hiring a Dispatcher to coordinate our service operations in [Location]. You will be the hub connecting our customers with our skilled technicians.

Responsibilities

• •Schedule and dispatch technicians to service calls efficiently
• •Monitor technician locations and job progress throughout the day
• •Coordinate emergency and same-day service requests
• •Communicate with customers on arrival times and delays
• •Balance workload across available technicians
• •Ensure proper skill matching between techs and job requirements
• •Maintain dispatch board and scheduling software
• •Coordinate parts and materials needed for jobs
• •Handle customer calls and escalate issues appropriately
• •Track and report on dispatch metrics (response time, completion rate)

Qualifications

Required

• •2+ years of dispatch or scheduling experience
• •Strong multitasking and problem-solving abilities
• •Excellent communication skills under pressure
• •Proficiency with dispatch software and mapping tools
• •Ability to make quick decisions and adapt to changes
• •Customer service orientation

Preferred

• •Trade industry experience (HVAC, plumbing, electrical)
• •Experience with ServiceTitan, Housecall Pro, or similar platforms
• •Knowledge of local service area geography
• •Previous customer service or call center experience

Compensation

This is a full-time position offering hourly compensation of $0 - $0/hour.

About Us

[Company Name] is a growing trade business serving [Location] and surrounding areas.

How to Apply

To apply for this Dispatcher position, please submit your resume and a brief cover letter explaining your interest and qualifications.